Privacy policy

Where the service is offered

Setout Pro is intended for distribution internationally. Our initial advertising is focused on the United Kingdom. We do not represent that every feature, price, tax treatment or legal requirement is available or satisfied in every country. Check the requirements that apply to your business and location.

Who we are

Socialiser App Ltd (company number 17243028), Unit 82a James Carter Road, Bury St. Edmunds, United Kingdom, IP28 7DE, is the data controller for the information you give us about yourself and your business. Contact us at privacy@setoutpro.com.

Your customers’ information

When you record a customer’s name, address, photographs of their property or the measurements of their rooms, you are the controller of that information and we process it on your behalf, under your instructions. You decide what to collect and how to use it; the retention and erasure limits of the available actions are explained below.

We do not contact your customers directly. You decide how and when to share quotes or invoices with them, and we never market to them.

What we collect

• Your account — name, email address, password stored only as a hash, and your organisation’s name.
• Your work — projects, floor plans, measurements, photographs, rate books, quotes and invoices.
• Your customers’ details — as you enter them: name, contact details and site address.
• Your subscription — the store, product, access status, renewal state and expiry date. We do not receive or store your subscription payment-card number.
• Payment records you enter — invoice payment instructions, which can contain bank details, plus a manual payment method and reference, amount, date and optional internal note.
• Agreement and moderation records — the Terms version and document digest you accepted, acceptance time and retry or request identifiers; reports about content and the action taken on them.
• Technical records — sign-in times and device capability, including whether your phone has a depth camera. Our API and Fly.io request logs can process your IP address or forwarded connection address, request path, response status, timing and request identifier. We use those records for security, rate limiting, abuse prevention and diagnosing faults; an audit record can link an action to its request identifier. When the app checks for an EAS Update, Expo may process your operating system, a randomized update-install token, IP address and related error, performance and interaction data. On Android, Google Play Services for AR (ARCore) collects a Google Account identifier or device-specific identifier, ARCore API use and app activity, and performance and diagnostic data for required operation, analytics and improving AR experiences. Setout Pro does not use ARCore Cloud Anchors or the ARCore Geospatial API.

This application runs on Google Play Services for AR (ARCore), which is provided by Google and governed by the Google Privacy Policy.

We do not request background location access. A project can contain an address or coordinates you enter, and a photograph you choose can contain embedded metadata, including the precise GPS location recorded by the camera. We do not use that information to track you across other apps or websites, and we do not sell anything to anybody.

Photographs and AI features

Photographs you deliberately add to a project or room are uploaded to private file storage, so your organisation can use them as site evidence across supported devices. When you choose to generate a proposal image, the selected photograph is also sent to OpenAI, which returns an edited version. Generated images are marked as such, remain reviewable, and are held for review before anyone outside your organisation can see them.

When you ask for photo-based room measurement suggestions, the room photographs you select, the room name and any known ceiling height are sent to OpenAI. It returns suggested measurements and review notes. You must review them before saving; they do not silently change your plan. A project or room photograph is not sent to OpenAI unless you ask for one of these actions.

The original photograph file can retain embedded metadata such as its capture time, camera or device details and precise GPS location. That metadata is stored with the project file and can accompany the photograph if you choose to send it to OpenAI for a proposal image or measurement suggestions.

Before you add any plan, drawing, document, file, photograph, note or other content — including anything used as an AI input — you must own it or have every permission, licence, privacy basis and other right needed to let your organisation and Setout Pro store, process and share it for the actions you choose. If it shows a customer’s property or somebody else’s home, that includes the customer’s or property occupant’s permission where required. Do not upload or send material you are not authorised to use.

Why we are allowed to hold it

• Contract and your instructions — we cannot provide the service without your account and the work you ask us to store or process.
• Legitimate interests — keeping the service secure, diagnosing faults and preventing abuse, and preserving limited accepted-contract and issued-financial evidence for recordkeeping and disputes.
• Legal obligations — where a law or binding authority specifically requires us to preserve or disclose a record.

Who else sees it

Each provider is used for the purpose shown. Provider locations can mean that information is processed outside the country where you live. We do not claim that one arrangement covers every country’s requirements. Contact privacy@setoutpro.com if you need details about a particular transfer or provider.

Apple or Google processes the purchase and payment under its own store terms and privacy policy. RevenueCat tells Setout Pro whether the workspace has an active entitlement. We receive purchase status and product information, not the card or bank details used to buy the subscription. Payment instructions and manual payment records that a builder deliberately enters in Setout Pro are stored as part of the organisation’s invoice records, including an optional internal note.

How long we keep it

Deleting an individual project or customer record removes it from the active workspace but does not immediately erase the underlying database record or associated project files. It remains archived until the organisation is closed or you ask us at privacy@setoutpro.com to erase it, subject to the accepted-contract, invoice and other legal evidence we must retain.

Your personal account and sign-in details stay until you delete your account. Deleting it removes your access and memberships. If other members remain in an organisation, the organisation and its work remain available to them, including its projects, customer records and internal payment notes.

When account deletion closes an organisation because you are its only member, its live projects, plans, photographs, customer records and internal notes are erased. A separate archive can include accepted quote terms, approvals, acceptance name and email, customer and site details recorded in that evidence, issued invoice and credit-note details, and payment and provider-reconciliation records. Internal payment notes are not copied into the retained legal archive.

Under the current service schedule, that archive is retained for six years from the most recent retained contract or financial event and is then queued for deletion. This schedule is not a substitute for your organisation’s own recordkeeping. Depending on the rules that apply to it, you may need to keep exported copies for longer.

A Terms acceptance is kept as evidence of the agreement attached to the account. Content reports and moderation actions remain with the organisation while it is active. If reported material is removed, limited evidence can be kept where needed for security, abuse prevention, a dispute or a legal obligation.

We do not promise a fixed retention period for technical records. We keep them only for as long as needed for security, rate limiting, abuse prevention, diagnostics and any applicable legal obligations. Operational log retention can change with those needs; we do not invent a fixed period that the service does not enforce.

Your rights

You can ask us for a copy of your information, to correct it, to delete it, or to object to how we use it. The app can export your data and delete your account without contacting us first. If you would rather ask, write to privacy@setoutpro.com and we will answer within one month. The public account-deletion page also explains how to start a request without the app, what is retained, and why cancelling a store subscription is a separate action.

If you think we have handled your information badly, you can complain to the Information Commissioner’s Office at ico.org.uk. We would rather you told us first so we can put it right.

Security

Traffic is encrypted in transit. The database refuses unencrypted connections. Files are stored privately and reached only through short-lived links. Passwords are hashed and never recoverable, by us or by anyone.

Changes

If we change how we use your information, we will update this page and tell you in the app before the change takes effect.