Terms of service

What Setout Pro is

A tool for capturing measurements, pricing work and sending quotes and invoices. It helps you produce numbers. It does not produce them for you.

Where it is offered

Setout Pro is distributed internationally and our initial advertising is UK-focused. We do not promise that every feature, currency, tax treatment or legal requirement is available or satisfied in every country. You are responsible for checking the rules that apply to your business, your customer and the property where work is carried out.

The prices are yours

Setout Pro calculates totals from the rates and quantities you supply and shows a recommendation. The figure you send a customer is yours, and you can change it. You are responsible for checking that a quote or invoice is right before it leaves the app. We are not liable for a price you sent that you did not intend to send.

Measurements and automatic suggestions

Scans, imported drawings and generated images are aids, not surveys. Anything produced automatically is marked for review and never silently replaces your work. Check measurements on site before ordering materials or committing to a price.

Setout Pro’s Android camera room scan includes ARCore functionality provided by Google. Use of ARCore is subject to the current Google Terms of Service and Google Privacy Policy.

Tax

The app applies the VAT settings and reverse-charge answers you give it. Those answers are statements about your business and your customer that only you can make. We are not your accountant and this is not tax advice.

Your content and the rights to use it

Your work is yours, and we claim no ownership over it. You promise that, before adding any plan, drawing, document, file, photograph, note or other content — including anything used as an AI input — you own it or have every permission, licence, privacy basis and other right needed to let your organisation and Setout Pro store, process and share it for the actions you choose. This includes permission from a customer or property occupant where their property or personal information is shown. Do not upload material you are not authorised to use.

Prohibited content and behaviour

Do not use Setout Pro to create, upload, share or ask an AI feature to produce content that is unlawful; infringes intellectual-property, privacy, confidentiality or other rights; is sexually exploitative or involves the abuse of a child; promotes hatred, harassment, threats or violence; facilitates fraud, impersonation, malware or unauthorised access; exposes personal data without a lawful basis; or encourages illegal or seriously dangerous conduct. Do not harass another user, evade a safety or access control, probe another organisation’s data, spam the service or misuse a reporting route.

Reports and moderation

Organisation members can report unsuitable content in the app or to support@setoutpro.com. Organisation administrators can remove shared organisation content through the controls Setout Pro provides. We do not promise to monitor every private workspace, but we may review a report and the material needed to understand it, restrict access, remove content, preserve limited evidence, or suspend or end an account where reasonably necessary for safety, security, these terms or law. We will consider context and tell the affected account where appropriate. Reporting does not automatically delete material or decide that the report was correct.

Photographs and proposal images

You may ask Setout Pro to send a deliberately selected customer or property photograph to OpenAI to generate a proposal image. Generated images are suggestions, are identified as generated and remain reviewable. Check them before showing them to a customer or relying on them.

Your account

Keep your password to yourself. You are responsible for what happens under your account. Tell us promptly at support@setoutpro.com if you think someone else has access.

Paying for it

One Setout Pro subscription covers the organisation workspace and its members. Subscriptions are billed monthly in advance through Apple App Store or Google Play. The United Kingdom launch price is £29.99 per month. Elsewhere your store displays the localised price and applicable tax before you confirm.

A one-month free introductory offer is available only when your store says you are eligible and shows it on the purchase confirmation. Unless you cancel before the free period ends, the subscription renews monthly at the price shown by your store. You can cancel in your store settings and keep access until the end of the current paid period. Store refund rules and all statutory refund, cancellation or withdrawal rights continue to apply. We will give at least 30 days’ notice in the app before a price change that we control.

Your data

You can export your work at any time. The Privacy Policy explains processing, deletion and the limited agreement, report, contract and financial evidence that can be retained.

Availability

We work to keep the service running but do not promise it will never be unavailable. Supported site changes use durable local queues. Uploads and some commercial actions still need a connection, and the app identifies the boundary at the point of action.

Ending it

You can stop using Setout Pro whenever you like and delete your account from within the app. We may remove prohibited content or suspend an account used unlawfully, to harm others, to evade service controls or in another serious breach of these terms, and we will explain the action where appropriate.

Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Otherwise our total liability to you is limited to what you paid us in the twelve months before the claim, and we are not liable for lost profits or lost business.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except where mandatory law in the country where you live gives you rights or requires a different forum. Nothing in these terms removes those mandatory rights.